Stacked Books Stained Glass Reading Lamp

Last updated: July 11, 2025

At Future Frames Arts, we partner with CJ Dropshipping to bring you reliable, cost-effective worldwide delivery. Please review the details below so you know what to expect when you place your order.

1. Order Processing

• Processing Time: All orders are forwarded to CJ within 24 hours of confirmation.

• Fulfillment Time: CJ typically takes 2–5 business days to pick, pack, and hand your order off to the carrier.

2. Shipping Methods & Estimated Delivery

3. Shipping Fees

• Calculated at Checkout: Rates are dynamically quoted based on weight, dimensions, destination, and chosen service.
• Free Standard Shipping: Enjoy free CJPacket (Standard ePacket) on orders over $75 (after discounts).
• Promotional Rates: From time to time, we’ll offer discounted or flat-rate shipping—watch our homepage banners and newsletter for updates!

4. Order Tracking

• After your order ships, you’ll receive an email with a tracking number and a link to CJ’s tracking portal.
• You can also log in to your account on our site to view real-time status updates.

5. Customs, Duties & Taxes

• International shipments may be subject to import duties, taxes, or customs fees levied by your country.
• These charges are the responsibility of the buyer. Please check with your local customs office if you’re unsure.

6. Lost or Damaged Packages

• If your package is marked “Delivered” but you haven’t received it, or if it arrives damaged:

1. Contact us within 10 days at cy@cubiclecompass.com with your order number and photos (for damages).
2. We’ll work with CJ to file a claim and either resend your order or issue a refund.

7. Change of Shipping Address

• Please review your shipping address carefully before completing checkout.
• If you need to change your address, contact us immediately cy@cubiclecompass.com .
• Once an order has been processed by CJ, we may not be able to reroute it.

Last updated: July 11, 2025

At Future Frame Arts, we fulfill orders via CJ Dropshipping. Please review our policy below, which aligns with CJ’s guidelines on returns and refunds.

1. Return Window

• Defective, Damaged or Incorrect Items: You must report the issue within 20 days of delivery and ship the item back within 25 days of delivery. CJ supports returns up to 30 days, but we shorten this window to ensure timely dispute handling CJ Dropshipping Blog.
• Buyer’s Remorse & Address Errors: CJ does not accept returns or refunds for buyer’s remorse (e.g., “changed my mind”) or mistakes in the shipping address Sell The Trend.

2. Eligibility

To qualify for a return and refund:

• Item must be unused and in its original packaging with all tags, manuals, and accessories.
• You must include a tracking number on your return—CJ will refuse returns without one CJ Dropshipping Blog.
• You must provide photo or video proof of any damage, defect, or incorrect item Sell The Trend.

3. How to Initiate a Return

1. Contact Us: Email returns@futureframes.art within 20 days of delivery with your order number, photos/videos of the issue, and a brief description.
2. Receive RMA Link: We’ll generate a CJ dispute and send you a return link (RMA).
3. Ship the Item: Pack securely and ship to the address provided in your RMA email. Do not display the warehouse address publicly—contact us for details when your return is approved CJ Dropshipping Blog.

4. Return Shipping Costs

• Defective/Wrong Items: We cover return shipping costs for any order issues caused by CJ or the supplier.
• Other Returns: Returns for any reason other than defect or mistake (which we do not accept) are not covered.

5. Exchanges & Resends

• If you prefer a replacement instead of a refund, let us know in your return request. Once CJ approves, they will resend the corrected item at no extra item cost (you may pay any difference in shipping).

6. Refund Processing

• After CJ inspects and approves the return, refunds are issued to your original payment method within 7–10 business days.
• You’ll receive an email confirmation once your refund is processed.

7. Returning to CJ’s Warehouse

CJ Dropshipping discourages direct customer returns to their China warehouse due to high international shipping costs and long transit times. Always open a dispute through us first; we’ll coordinate with CJ on the best resolution CJ Dropshipping Blog.